Technical characteristics //
Shared cloud hosting, on Prestashop optimized Type 2 * server
- Up to 25 simultaneous sessions (approximately 5,000 unique visitors / day)
- Internet connectivity 500 Mbps,
- Unlimited traffic
Machine
- Disk storage 50 GB
- Semi-shared sharing 1/8
Dedicated 64-bit secure environment:
- Lxc / Kvm para-virtualization
- IP filtering, ports, encrypted fail2ban, firewall
Services included //
- Server rental + Traffic,
- Securing the virtual environment
- Server hardware customization,
- Unlimited hardware warranty and maintenance,
- Supervision level 1 *** = 24/7. For level 2 = 1hour/month on 5days/7 during office hour
- Daily backup
Available options //
- 1 additional IP
- Failover server
- Outsourcing level 2 **: overtime
- Outsourcing level 3 ***: on estimate
72 hours after receipt of the signed quote.
Level 1: Monitoring the proper functioning of the Service (network, routers, connectivity, bandwidth), 24/7.
Level 2: Assistance and troubleshooting on the hosted equipment. Security / OS patch updates and proactive monitoring of the Hosted System. Installation of CRON, FTP accounts and other scripting.
Level 3: Software modifications (on the client's environment or it's website). An estimate of the intervention is established and is subject to acceptance by the client.
GTI Level 1: Detection of service unavailability = 6mn. Service restart intervention = 15 minutes. GTR Level 1: 30mn
GTI / GTR Level 2: Troubleshooting = 1h, 7/7 24/24. Updates and installation = 2h, 7d / 7 9h / 21h.
3 month contract, renewable by tacit agreement. Cancellation possible at least 1 month before the end of each deadline.
Quarterly calendar (T1 to T4),
As access to the server is automatically cut 7 days after sending the digital invoice, payments by bank transfer must be programmed before to avoid any interruption in service.
The first invoice covers the period from the day of availability of the server to the next quarterly due date, then orders shifts to the calendar quarters.
Payment by direct debit, transfer or check, at the invoice date. Invoices are generated at the start of each period.
In the case of direct debits, it takes 5 days after the invoice is sent by email for the payment to be done.
In case of a problem with the invoice, you can contact the sales department, which will cancel the scheduled withdrawal.