FAQ
Can we switch from TPE to PME offers, or PME to Enterprise easily?

Yes absolutly.
The transition from TPE to PME is free if you transfer yourself your website from the old server to the new one. We can also fully handle this transfer for 75 euros HT (change of IP / DNS included). A 10 min downtime is to be expected.
In the case of a transition from PME to Enterprise, the transfert is free and transparent for you (your dedicated IP is maintained). A downtime about 5 minutes is expected.

How long does it take from order to get my server up and running?

Generally within the day of your order. In case of the option to transfer your site from your old host, additional time may be necessary depending on the accesses communicated.

How to automate tasks on shared TPE offers (CRON)?

For the implementation of CRON, we rely on the free module : https://www.prestatoolbox.com/free-prestashop-modules/115-crontab.html
We configure it in the Crontab of the server, then you become autonomous for the implementation of new specifics Crons directly from your Prestashop Back Office.

Do you have reseller offers?

Yes. 772424.com is a white label e-commerce hosting service. 772424 contracts with the end customer for reasons of liability and insurance. It's purpose is to offer to the agencies that are expert in Prestashop and Magento a quality of service relieving them of the constraints of operations.

If my e-commerce website crashes, how are you notified and what do you do?

When installing your site, we ask you to tell us the URL that can be tested to verify the good functioning of your website.
If a slowness or non-response is detected on that URL, the our system notify us automatically. You don't need to worry about it.

Your services speaks of active monitoring 24 hours a day. How does monitoring work and what happens in case of breakdown?

Robots monitors the entire server farm every 30 seconds.
In case of non-response after 7 attempts (3.5 minutes), an alert is sent to the duty team and an automatic resolution attempt is initiated.
If after 10 minutes the service has not been restored, the Level 1 technical team is invited to manually process the alert (24/7).
In the most complex cases, if the Level 1 technical team has not succeeded in relaunching the service, it will escalate to Level 2 team. This team knows your e-commerce platform and will be able to remedy the problems with your Prestashop or Magento.

How does technical support work?

It can be requested by email at support@772424.com. When you install your server, you will be given a machine name. Indicate it in your email (or failing this, mention the IP address assigned to your machine) so we can recognize the host. Remember to clearly specify your request.

Are there any backups? If yes, what is the backup policy?

All data of your server is backed up daily.
Each night, a backup of your data and databases is made in an accessible folder (/backup/internal).
Another backup, external this time, is performed based on your entire machine, including the system. We can thus put your server back online even in the event of a disk crashes on simple request.
Finally, a backup option for 21 rolling days is proponed. You can for example ask to restore files of the -13 day if you wish.
Backup on 21 rolling days is provided on another Data Center to prevent a physical problem one the center that hosts your server.

How is the security of my server ensured?

Each server is protected at it's delivery. Several techniques are used:
- The firewall, which blocks unnecessary outgoing and incoming ports (you can ask to add more ports if needed),
- Anti-intrusion systems, which monitor authentication attempts (Fail2Ban). For example, multiple bad passwords blocks accesses to the server,
- Abnormal call which decreases the speed. The IP is restricted if it consumes the bandwidth abnormally and over a long period.

I am hosted elsewhere. Who is in charge for transferring my site if I sign with you?

You can do this if you wish. An option is included in each proposal. In which case, we will do the transfer for you.

What is the duration of engagement?

The duration of engagement is linked to invoicing. A termination may be made at any time, with effect at the end of the current quarter.